Orange treatment interventions (through PIDI) on customer sites.
SCOT for "Monitoring and Control of Work Orders" is an application suite for intervention management.
It makes it possible to process flows emanating from principals and concerning interventions on customer sites, in particular the company Orange (through PIDI).
The features of the SCOT suite are described at: https://GestOT.digitilab.com/
SCOT is available in 2 versions:
* SCOT SaaS: intended for ETR CAs
* SCOT Mobile: for agents in the field
This application allows the management of interventions (OT) on site by the technician.
As soon as the CA assigns a technician to an intervention, the agent can process the WO ("Work Order").
With SCOT Mobile, the agent can enter his intervention report (CRI) in disconnected mode (offline).
As soon as it finds the network, the mobile will transmit the entries made to CA ETR.
Features:
* Synchronization of OTs/PJ/CRI ...
* Consultation/editing of TOs
* Consultation/edition of PJs: management of attachments (Provided by PIDI and addition of ETR ones: photos before, after, ...)
* Changing PIDI states (TC, TC2...)
* DI/FI: Quote and Invoice
* After-sales service +: Simple and contradictory reliability at the PC or at the customer (DTI)
* CRE: Expert Report
* CVD: Home Sale Contract
* CRIC: Customer Intervention Report
* Tests (RTC, HD, TAM...) and DAE, DELC control
* CRI (complete, dispute only, % progress)
* Location of interventions (Google map)
* Contact the customer by phone
* Move to the client (open the navigation app)
* Vector signature of customer and on-site agent.
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